Soing - Frequently Asked Questions (FAQ) - about us, our products, payments, return policy, shipping, and more.

All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 12pm EST will be processed same day,and any orders placed after 12pm EST will be processed on the following business day.Orders placed Friday after 12pm EST will ship the following Monday.

If you have not received an order confirmation email please contact Support@soing.org with your order number, billing last name, and email address or zip code.

All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received.

At this time, we do not accept exchanges.

We're so sorry to hear your order arrived in less than perfect condition! In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit. 

Damaged items must be reported within 7 days of delivery. All damages should be reported to Support@soing.org, be sure to include your order number. We will contact you with next steps.

You can track your orders with the tracking number that we emailed you a day or two after you've placed your order.

If for any reason there is an issue with shipping just contact us at: Support@soing.org.

We accept Paypal. We only charge you after your order ships—please only click “Place Order” button one time to avoid multiple authorizations.

Did you just place an order and are already seeing a charge on your bank account? That’s what we call an “authorization.” This is common bank practice that ensures you have sufficient funds and verifies account authenticity. Depending on your bank, the authorization usually clears within 48 – 72 hours. If you need to speed up that process, contact your credit card’s issuing bank. Please note: You can use multiple Gift Cards per order. We are unable to split tender by multiple credit cards. We do not accept checks, cash, or money orders online.

If an error message appeared after you click “Place Order,” then there may be an issue with the billing and/or shipping information entered. Double check—even triple check—that the billing information you entered during checkout is an exact match to the information your credit card provider has on file. This information includes cardholder’s name as it appears on card, billing address, credit card number, expiration date, and CSV code.

For questions regarding payment via PayPal, please login to your PayPal account and contact customer care.

We’re happy to give you some one-on-one assistance, too. Send us an email to Support@soing.org. Please be sure to include your order number.

All your orders are sent via Amazon fulfillment services.